Digital products

Because digital products (templates, STL files, and guides) are delivered instantly and cannot be returned, all sales are generally final. If a file is defective, does not match its description, or you were charged in error, contact us within 14 days of purchase and we will make it right — with a corrected file or a refund.

Physical products

If a physical part arrives damaged or is not as described, contact us within 14 days of delivery for a replacement or refund. Custom-made and made-to-order parts are non-refundable once production has started, except where the item is defective or not as agreed.

Custom and B2B work

Custom and B2B projects follow the refund and acceptance terms agreed in writing in the individual quote.

How to request a refund

Email hello@wyze-choice.com with your order details and the reason for the request. We aim to respond within 2 business days.